E-commerce Operations
Marketplace Customer Support: Response Times, Refund Decisions and the Metrics Sellers Get Scored On
Amazon, Walmart and eBay each run their own response clock and defect scorecard. A practical way to structure buyer messaging, set refund thresholds, and use reason codes to fix the causes upstream.Sep 6, 2026 · IDCEA3PL & Fulfillment
Branded Packaging at Fulfillment Scale: Inserts, Custom Boxes and What Unboxing Costs
Custom boxes and printed inserts add work to every order, not a one-time cost. A look at what branded packaging changes on the warehouse floor, where the money goes, and how to size a pack-out that survives peak season.Sep 6, 2026 · IDCEAE-commerce Operations
Marketplace Pricing and Repricing: Keeping One Price Story Across Amazon, Walmart and eBay
Per-channel price floors, ceilings that stop runaway rules, triggers worth reacting to, and the reporting that keeps a repricing system supervised rather than self-supervising.Sep 4, 2026 · IDCEA